4. ICT proficiency and productivity

Chapter overview

This chapter aims to help you to choose and use relevant ICT-based tools to perform tasks more effectively and productively.

Topics include:

Hardware, software and apps: How to identify and choose suitable tech for your purposes.

‘How it works’: Discover concepts such as how the internet works, how digital systems work (and work together), and basic concepts in coding and information processing.

Digital communication tools: Identify key tools for emailing, engaging and connecting digitally.

Digital formats: Identify the longevity, differences and uses of digital formats.