# 4. ICT proficiency and productivity

## Chapter overview

This chapter aims to help you to choose and use relevant ICT-based tools to perform tasks more effectively and productively.

Topics include:

**Hardware, software and apps:** How to identify and choose suitable tech for your purposes.

**‘How it works’:** Discover concepts such as how the internet works, how digital systems work (and work together), and basic concepts in coding and information processing.

**Digital communication tools:** Identify key tools for emailing, engaging and connecting digitally.

**Digital formats:** Identify the longevity, differences and uses of digital formats.